When The Dolben Company began looking for an income verification and fraud prevention partner, they took the time to find the right fit. They explored their options, asked thoughtful questions, and tested providers to see how the technology and support worked in practice.
That process led to a six-property pilot with Docuverus. Today, that pilot has grown into a partnership across Dolben’s entire portfolio. Here’s how we got there.
At a Glance
- Client: The Dolben Company
- Portfolio: Multifamily Communities
- Starting point: 6-Property Pilot
- Today: 72-Property Full Portfolio Rollout
- Rollout: 6 Properties (April to June), Up to 29 (July), All 72 (Since August)
- Fraudulent applicants identified and prevented: 49
- Potential cost savings and reduction of bad debt: $600,000+
It Started With a Six-Property Pilot
Dolben wanted to see our training, applicant support, account management, and proprietary technology firsthand. They started with a six-property pilot to see how Docuverus performed with real applicants, real leasing teams, and everyday workflows.
Fraud Showed Up Early in the Pilot
Docuverus identified fraudulent applications early in the pilot. Every fraudulent applicant who moves in can mean missed rent, bad debt, eviction costs, and hours of lost time for onsite teams.
Income Calculation and Verification They Could Trust
Identifying fraud was only half the story. Docuverus built and owns the technology behind its document analysis and income calculation. Rather than simply checking whether a document appears valid, our proprietary technology reads the data inside each pay stub and bank statement, analyzes its metadata, checks that it belongs to the right person, and calculates gross and net income down to the penny.
For Dolben’s leasing teams, that meant trusting each applicant’s verified income without calculating it by hand or second-guessing the results. Qualified applicants moved through approval faster, and leasing teams spent less time chasing paperwork.
The Results
In the short time since our partnership with Dolben began, we have identified and prevented 49 fraudulent applicants from moving into their properties. This yielded a potential cost savings and reduction of bad debt of $600,000+. Identifying fraud early and building a strong partnership along the way led Dolben to move quickly to a full portfolio rollout of 72 properties, just four months after the pilot began.
The rollout happened one phase at a time. Docuverus ran on six properties from April to June, expanded to up to 29 properties in July, and has been live across all 72 Dolben properties only since August.
What Dolben Looked for in a Fraud Prevention Partner
Dolben wasn’t just looking for a provider. They wanted a partner, so they looked closely at the technology, the processes, the depth of service, and how well each team communicated.
A demo can show what a platform does. A pilot shows how the team behind it supports yours.
The People Behind the Partnership
Growing from a pilot to a full multifamily portfolio rollout took hands-on training for leasing teams, careful implementation into Dolben’s workflow, and support at every step. Our Account Management team and David Williamson, VP of Sales, stayed close to Dolben from the first pilot conversation through full rollout. Our US-based team of experts personally reviewed every flagged application and provided applicant support seven days a week.
For Dolben, having a team they could count on was just as important as having technology they could trust.
What Dolben’s VP of Property Management Says
“Before choosing a fraud prevention partner, we did our due diligence, looked closely at several options, and piloted other providers. Docuverus stood out across the board: the technology, the processes, the depth of service, and most of all, the people. Their team communicated with us every step of the way, from our six-property pilot to rolling out across our full portfolio. It’s a true partnership, and the results speak for themselves.”
Keith Corriveau, Vice President of Property Management, The Dolben Company
Verify Faster. Lease Faster.
For Dolben, the difference came down to technology built to get it right and a team that showed up at every step.
If you are wondering what is getting through at your properties, start with a small pilot. Let the results make the case.
Frequently Asked Questions
Why did The Dolben Company choose Docuverus?
After piloting several providers, Dolben chose Docuverus for its technology, processes, depth of service, and people. Docuverus built and owns the technology behind its document analysis and income calculation, and its team supported Dolben from a six-property pilot through a full multifamily portfolio rollout.
How did Dolben test Docuverus before rolling it out?
Dolben started with a six-property pilot using real applicants, real leasing teams, and everyday workflows. After the pilot, Dolben rolled Docuverus out across its full multifamily portfolio of 72 communities.
How much applicant fraud did Docuverus identify for Dolben?
In the short time since our partnership with Dolben began, we have identified and prevented 49 fraudulent applicants from moving into their properties. This yielded a potential cost savings and reduction of bad debt of $600,000+. Identifying fraud early and building a strong partnership along the way led Dolben to move quickly to a full portfolio rollout of 72 properties, just four months after the pilot began. The rollout happened in phases, from six properties in April to all 72 in August.
How does Docuverus verify income on pay stubs and bank statements?
Docuverus’s proprietary technology reads the data inside each pay stub and bank statement, analyzes its metadata, checks that the document belongs to the right person, and calculates gross and net income down to the penny.
Does Docuverus use human reviewers?
Yes. Our US-based team of expert human reviewers checks flagged applications, and applicant support is available seven days a week.
How can a property management company see what fraud is getting through?
Start small. A pilot on a few properties shows what your current process is missing, using your own applicants and leasing teams. Schedule a demo to talk through a pilot for your portfolio.
About The Dolben Company
Established in 1929, The Dolben Company is a real estate firm specializing in multifamily property management, development, and investment. With leadership spanning five generations and a family-inspired culture, Dolben is known for stewardship, performance, and a commitment to the residents and communities it serves.
About Docuverus
Docuverus helps multifamily property management companies stop applicant fraud before a lease is signed. Our proprietary technology uses Multidimensional Metadata Analysis to read every applicant document and its metadata, and calculates gross and net income down to the penny with 99.98% accuracy. Every uploaded SSN card is visually reviewed by our US-based team. When something raises a red flag, we can verify the SSN through our direct connection with the Social Security Administration. Docuverus integrates with Yardi, Entrata, and Rent Manager, and applicant support is available seven days a week.
